NDIS Orders

The Therapy Store is a registered provider and proud supporter of the National Insurance Disability Scheme (NDIS).

Please note that as of Thursday October 3, 2024 the legislation around NDIS supports has changed. 

This means that from this date forward, participants and their authorised representatives:

  • can only spend NDIS funding on things that are in the approved list of NDIS supports
  • cannot spend NDIS funding on things in the list of non-NDIS supports.
  • Click this link to view these lists

Obviously these lists cannot include every single service or resource that an NDIS participant may need, and as we are not able to view or advise on your individual plan we recommend applying the below questions to whether or not the NDIS is likely to approve and/or fund your purchase. 

  • Do I need this item because of my disability?  
  • Does it relate to what's written in my NDIS Plan?
  • Does it assist with meeting my needs and contribute to positive life outcomes? 
  • Is it within my support budget and/or plan?
  • Is it safe?

It may also be advisable to include support documentation from your relevant allied health professional regarding your purchase. 

Our Provider Registration Number is 4050010554 and we are approved to provide items under the following support categories in all states and territories.

  • Assistive Product – Personal Care/Safety
  • Assistive Product – Household Task
  • Assistive Equipment – Recreation
  • Consumables / Core Supports

 

NDIS Orders

How we process your NDIS order all depends on how your NDIS funds are managed.

  • Self Managed – you process your invoice yourself
  • Plan Managed - your invoices are processed by your Plan Manager
  • NDIA Managed - your invoices are processed by us through the NDIS Portal

In all cases, NDIS orders can only be processed if they have been invoiced. Plan managers and the NDIS cannot process quotes.

Regardless of how you are managed, all NDIS order start the same way.

To start your NDIS order simply browse the website and add the items you’d like to purchase to your cart. Once you’re ready to checkout, follow the appropriate instructions below.


Self Managed

  • Proceed to the checkout and make your payment. A copy of your invoice will be emailed to you so you can make your claim with the NDIS.
  • If you prefer to submit an invoice to be paid by the NDIS first, follow the instructions below:
    • Add all items to your cart
    • Click My Cart – top right hand corner, and then View Cart
    • Click Create Quote From Cart – top left hand corner
    • Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
    • Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly
    • Email sales@thetherapystore.com.au with your Quote ID and the participant’s NDIS number and we will reply with a copy of your invoice to be paid
    • Once you receive the funds from the NDIS, payment can be made with a credit card over the phone or via bank transfer using the invoice number as your reference

 

Plan Managed

  • Add all items to your cart
  • Click My Cart – top right hand corner, and then View Cart
  • Click Create Quote From Cart – top left hand corner
  • Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
  • Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly. Please remember to check your junk/spam folder if it doesn't arrive within a few minutes
  • Email sales@thetherapystore.com.au with your Quote ID, the participants NDIS number and the email address for submitting invoices to your plan manager
  • We will then process you invoice and submit it to your plan manager on your behalf
  • Payment times will vary depending on your plan manager, your order will typically be shipped within 24 hours of payment being received

 

NDIA Managed

  • Add all items to your cart
    • Click My Cart – top right hand corner, and then View Cart
    • Click Create Quote From Cart – top left hand corner
    • Complete billing and shipping information, make sure the name used is the name of the NDIS participant, then click Confirm & Process Quote
    • Your quote will be displayed and has been safely saved in our system, and a copy will be emailed to you instantly
    • Email sales@thetherapystore.com.au with your Quote ID, and the Full Name, Date of Birth and NDIS Number of the participant. Please also include that this is for an NDIA Managed participant.
    • Completeion of a Service Agreement is no longer required for NDIA Managed participants, however, if you wish to complete the agreement and include it with your information you are welcome to.
    • We will then process your order through the NDIS Portal
    • Payment is typically received within 48 hours and your order will be shipped as soon as that payment is received